Identified - Our engineering team is aware of a problem where some reports in Analytics may intermittently fail. A fix is being worked on and updates will be provided as the ETA nears.
Mar 19, 17:23 UTC
Update - We are continuing to work on a fix for this issue.
Mar 11, 17:36 UTC
Identified - If you are using the Lithium Community integration with SMM, please be aware that community page views and community unique visitors widgets are temporarily disabled. We're aware of the root cause and addressing the issue, but no ETA is currently available.
Feb 26, 23:09 UTC

About This Site

Lithium monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Lithium platform. If you're experiencing an availability or a performance issue that isn't shown here, please report it to outage@lithium.com. Subscribing to updates is the best way to stay informed about any issues affecting Lithium platform availability.

Community Operational
AMER & APAC Community Datacenter ? Operational
EMEA Community Datacenter ? Operational
LSI Operational
API Operational
CDN Operational
Social Media Management Degraded Performance
AMER & APAC SMM Datacenter ? Operational
EMEA SMM Datacenter ? Operational
SMM Analytics Degraded Performance
Twitter API ? Operational
Facebook API ? Operational
Other APIs ? Operational
AMER SMM CRM Connector Operational
EMEA SMM CRM Connector Operational
Stage SMM CRM Connector Operational
Lithium JX Communities Operational
Lithium JX Community Platform ? Operational
Lithium JX Phoenix (PHX) Datacenter Operational
Lithium JX Amsterdam (AMS) Datacenter Operational
Lithium JX Cloud Analytics Operational
Lithium JX Bunchball Operational
Lithium JX Video Operational
Lithium JX Cloud Search Operational
Lithium JX Rewards Operational
Lithium JX Streamonce Operational
Khoros Corporate Operational
The Khoros Community ? Operational
Lithium Case Management & Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 22, 2019

No incidents reported today.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019
Completed - The scheduled maintenance has been completed.
Mar 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 UTC
Scheduled - On March 17th we will be conducting maintenance around our case portal and cases in general. During this time, you will be unable to submit any support cases and we ask for your patience while this maintenance is performed. Outages or S1 incidents will still be up and running by contacting outage@lithium.com.

The window for this maintenance will last 3 hours, running from 12:00am - 3:00am PDT (07:00am - 10:00am UTC).
Mar 8, 16:58 UTC
Mar 16, 2019

No incidents reported.

Mar 15, 2019
Resolved - This incident has been resolved.
Mar 15, 09:49 UTC
Monitoring - We are currently seeing a decline in the number of errors returned from Facebook when responding to conversations. We are continuing to monitor the incident on Facebook's status page, and will update once Facebook has marked the incident as resolved.
Mar 14, 13:19 UTC
Update - Facebook has updated their status page to reflect the issues they are experiencing. We are tracking their progress here:

https://developers.facebook.com/status/issues/559896447845433/
Mar 13, 18:56 UTC
Identified - Facebook is currently experiencing a service disruption on their side. We are continuing to monitor and will update as we learn more.
Mar 13, 17:17 UTC
Investigating - We are investigating reports of errors when responding to Facebook conversations. We will provide more information as soon as it is available.
Mar 13, 16:54 UTC
Mar 12, 2019
Resolved - This incident has been resolved.
Mar 12, 19:39 UTC
Investigating - We are aware of an issue with the Notification Feed feature where it is no longer showing any entries for users on Lithium communities in our AMER & APAC Datacenter. We are currently investigating this issue and we will provide updates as they become available.
Mar 11, 23:07 UTC
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019
Resolved - This incident has been resolved.
Mar 8, 13:17 UTC
Monitoring - A fix has been implemented to respond to private messages. We are currently monitoring the situation before resolving this issue in its entirety.
Mar 7, 15:26 UTC
Update - A solution is in place to mitigate inability to respond to private messages. Additional work may still be necessary as we continue to closely monitor the situation and make changes as necessary. Further updates will be shared as any changes are made.
Mar 5, 23:24 UTC
Update - Engineering is still swarming all over the issue and looking at all possible solutions. We'll provide more detailed updates as any new meaningful information comes down.
Mar 5, 18:57 UTC
Identified - We've identified the issue and our engineering team is working to resolve the issue.
Mar 5, 13:01 UTC
Investigating - We're currently aware there is an issue responding to Facebook Private Messages.

Our engineering team is currently investigating.
Mar 5, 09:46 UTC
Mar 6, 2019

No incidents reported.

Mar 4, 2019

No incidents reported.

Mar 3, 2019

No incidents reported.

Mar 2, 2019

No incidents reported.

Mar 1, 2019

No incidents reported.

Feb 28, 2019

No incidents reported.

Feb 27, 2019

No incidents reported.

Feb 25, 2019

No incidents reported.

Feb 24, 2019

No incidents reported.

Feb 23, 2019

No incidents reported.

Feb 22, 2019

No incidents reported.

Feb 21, 2019

No incidents reported.

Feb 20, 2019

No incidents reported.