All Systems Operational

About This Site

Lithium monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Lithium platform. If you're experiencing an availability or a performance issue that isn't shown here, please report it to outage@lithium.com. Subscribing to updates is the best way to stay informed about any issues affecting Lithium platform availability.

Community Operational
AMER Community Datacenter   ? Operational
EMEA Community Datacenter   ? Operational
APAC Community Datacenter   ? Operational
LSI   Operational
API   Operational
CDN   Operational
Social Media Management Operational
AMER & APAC SMM Datacenter   ? Operational
EMEA SMM Datacenter   ? Operational
SMM Analytics   Operational
Twitter API   ? Operational
Facebook API   ? Operational
Other APIs   ? Operational
AMER SMM CRM Connector   Operational
EMEA SMM CRM Connector   Operational
Stage SMM CRM Connector   Operational
Lithium Corporate Operational
Lithium Community   ? Operational
Lithium Case Management & Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Jan 22, 12:00 - Jan 23, 01:00 UTC
In order to make our DNS infrastructure even more robust, Lithium will be performing maintenance and changes on Monday, January 22nd 2018. This change affects anything that queries the response.lithium.com domain. The change will propagate out through our infrastructure over approximately 10 minutes. In some cases, systems could cache values for up to an hour.

Since we do not expect any performance issues or downtime as a result of this change, we will deploy on Monday, January 22nd at 6:00 PM CST.

There is no action on your part and is for your information only.
Posted on Jan 20, 01:00 UTC
Past Incidents
Jan 21, 2018

No incidents reported today.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018
Resolved - The engineering team was able to resolve the hardware issues and access to LSI and the metrics are now restored
Jan 13, 18:19 UTC
Update - Due to a hardware failure, we're having to reload data into LSI. LSI will be unavailable for EMEA customers until this is complete. We'll update this page as soon as it's back online. Sorry for the inconvenience.
Jan 12, 09:37 UTC
Investigating - Our engineering team is aware that there might be some inconsistent metrics in the EMEA LSI data centre.

They are working on resolving this issue.
Jan 11, 12:05 UTC
Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018

No incidents reported.

Jan 4, 2018
Resolved - Our engineering team was able to resolve this issue.

If you continue to experience issues with the API proxy please reach out to support.
Jan 4, 17:07 UTC
Investigating - We are currently aware that there is some issues where the API Proxy for the SJ data center is currently unavailable, our engineering team is currently working on restoring access.

Please note this is only affecting production communities, stage API Proxy is still available.
Jan 4, 14:24 UTC
Jan 3, 2018
Resolved - This issue has been resolved by the SMM Analytics engineering team. Analytics exports will now show the correct date.
Jan 3, 21:26 UTC
Identified - Lithium Engineering is investigating an issue within SMM Analytics exports where actions (e.g. open, close, etc.) taken on New Years Eve are incorrectly showing the date as 12/31/2018, instead of 12/31/2017. We'll provide an update once we have a fix in place.
Jan 2, 20:23 UTC
Jan 2, 2018
Resolved - The issue has been resolved and mail is being processed again.
Jan 2, 19:10 UTC
Investigating - Email notifications are delayed or not being sent out at present. Lithium engineering is aware and investigating.
Jan 2, 18:30 UTC
Jan 1, 2018

No incidents reported.

Dec 31, 2017

No incidents reported.

Dec 30, 2017

No incidents reported.

Dec 29, 2017

No incidents reported.

Dec 28, 2017

No incidents reported.

Dec 27, 2017

No incidents reported.

Dec 26, 2017

No incidents reported.

Dec 25, 2017

No incidents reported.

Dec 24, 2017

No incidents reported.

Dec 23, 2017

No incidents reported.

Dec 22, 2017

No incidents reported.