[Care] Performance degradation for a subset of customers in US Region

Incident Report for Khoros

Resolved

This incident stands resolved.

Posted Apr 24, 2024 - 07:04 CDT

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

Posted Apr 24, 2024 - 05:28 CDT

Identified

We have identified performance degradation with Care, which is affecting a subset of customers in the US region. As a result, agents may notice slowness in features when performing any action on conversations, such as claiming & responding.
We are observing the recovery in the services now and actively monitoring the situation; we will provide another update soon.

Posted Apr 24, 2024 - 05:14 CDT

This incident affected: Khoros Care (US Hosted Care).