[Care] Performance degradation for a subset of customers in EMEA

Incident Report for Khoros

Resolved

This Incident has been resolved.

Posted Apr 22, 2024 - 07:31 CDT

Monitoring

We want to inform you about an incident that occurred in Care for a subset of customers in EMEA for a short period. During the incident, agents might have experienced degradation in content ingestion or responses via Care.
We confirm the affected services have been restored.
We are actively monitoring the situation and will provide another update soon.

Posted Apr 22, 2024 - 05:42 CDT

This incident affected: Khoros Care (EU Hosted Care).