[Care] Performance degradation for a subset of customers in EMEA

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted May 02, 2024 - 15:21 CDT

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

Posted May 02, 2024 - 13:56 CDT

Investigating

We are experiencing performance degradation with Care, which affects a subset of customers in the EMEA region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue and will keep you updated on the progress.

Posted May 02, 2024 - 13:33 CDT

This incident affected: Khoros Care (EU Hosted Care).