Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Vault Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 8, 2024

No incidents reported today.

May 7, 2024

[Community] Subset of Aurora Communities down in US region

Resolved - This incident has been resolved.
May 7, 11:00 CDT

Monitoring - The issue has been fixed, and we will continue to monitor the situation.
May 7, 10:19 CDT

Identified - We have identified the cause and are currently working on mitigating the issue. We'll provide you with another update shortly regarding our progress.
May 7, 09:58 CDT

Investigating - A Subset of Aurora communities hosted in the AMER region are down. Our Engineers are actively working on the restoration.
May 7, 09:22 CDT

May 6, 2024

[Marketing - Publishing] Publish failure for Instagram video content

Resolved - This incident has been resolved.
May 6, 18:16 CDT

Update - We are continuing to monitor for any further issues.
May 6, 18:15 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
May 6, 17:43 CDT

Update - Upon further analysis, we identified that the failure is appearing due to an issue from Meta side.
We are tracking the progress on the Meta status page, and we will keep you updated accordingly.
Meta status page link - https://metastatus.com/graph-api
May 6, 12:21 CDT

Investigating - We are experiencing publishing failure in Marketing for Instagram video content, which affects publishing videos to IG feeds, stories and reels.
We are investigating the issue and will keep you updated on the progress as more information is available.
May 6, 11:57 CDT

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

[Care] Performance degradation for a subset of customers in EMEA

Resolved - This incident has been resolved.
May 2, 15:21 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
May 2, 13:56 CDT

Investigating - We are experiencing performance degradation with Care, which affects a subset of customers in the EMEA region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue and will keep you updated on the progress.
May 2, 13:33 CDT

[Care] Performance degradation for a subset of customers in EMEA Region

Resolved - This incident stands resolved.
May 2, 04:41 CDT

Monitoring - We experienced performance degradation with Care, which affected a subset of customers in the EMEA region. As a result, agents may have noticed latency in features such as content ingestion, searching, claiming & responding to conversations.
We confirm that the affected services have already been restored and are actively monitoring the situation; we will provide another update soon.
May 2, 02:22 CDT

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

[Care] Performance degradation for a subset of customers in US Region

Resolved - This incident stands resolved.
Apr 24, 07:04 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Apr 24, 05:28 CDT

Identified - We have identified performance degradation with Care, which is affecting a subset of customers in the US region. As a result, agents may notice slowness in features when performing any action on conversations, such as claiming & responding.
We are observing the recovery in the services now and actively monitoring the situation; we will provide another update soon.
Apr 24, 05:14 CDT

Apr 23, 2024

No incidents reported.

Apr 22, 2024

[Care] Content ingestion issues for EMEA customers

Resolved - This incident has been resolved.
Apr 22, 18:11 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Apr 22, 17:29 CDT

Identified - We have identified an issue in our Care systems that affects the ingestion of messages for EMEA customers. We are working on the Fix, and the ETA is 08:45 UTC.
Apr 22, 15:12 CDT

[Care] Performance degradation for a subset of customers in EMEA

Resolved - This Incident has been resolved.
Apr 22, 07:31 CDT

Monitoring - We want to inform you about an incident that occurred in Care for a subset of customers in EMEA for a short period. During the incident, agents might have experienced degradation in content ingestion or responses via Care.
We confirm the affected services have been restored.
We are actively monitoring the situation and will provide another update soon.
Apr 22, 05:42 CDT

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

Possible outage for the Developer Documentation Portal.

Resolved - This incident has been resolved.
Apr 18, 13:44 CDT

Investigating - We are investigating a possible outage to the Khoros Developer documentation portal. We apologize for any inconvenience caused.
Apr 17, 14:40 CDT

Apr 17, 2024

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.